How can we help you?

We have implemented internal processes and policies to address all personal information security compromises in line with our obligations under POPIA.
We commit to investigating the personal information security compromise and put in place measures to mitigate any further risks and unauthorised access to your personal information. Where you believe your personal information may have been compromised, please do not hesitate to Contact Us.

We have implemented internal processes and policies to address all personal information security compromises in line with our obligations under POPIA.
We commit to investigating the personal information security compromise and put in place measures to mitigate any further risks and unauthorised access to your personal information. Where you believe your personal information may have been compromised, please do not hesitate to Contact Us.

Your profile will not be deleted but deactivated for future transactions. To initiate the deactivation process, you need to send an email to support with details of the profile on duly signed company letterhead.

To view OTpro Marketplace Agreement Documents, hover over My Account and click on Term of Use.

Log in to your OTpro Marketplace account.
Go to My Account - Agreement Documents, the PAIA Request Form 02.
Download the form and fill in the required fields, then email the form to info@otpro.biz
Read our Privacy Policy, POPIA, and PAIA to find out more about how we collect and use your personal information.

To update your email address, email us on support@otpro.biz by providing the change of details on company letterhead signed by an Approval Manager and authorised Procurement representative.

Go to Can't find what you are looking for? and fill in the required information, then submit the form.
If you have trouble with the form and require additional assistance, select the Contact Us button

Add products/services to the cart you want a quotation for, click View Cart, and click on the Request Quote button.

1. Find the product you want to buy and click Add to Cart.
2. Click View Cart button to view cart totals, update your cart and select Approval Manager.
3. Click Submit to send the request for Approval.
4. Your order will be routed to the Approval Manager.
5. Approval Manager will receive the order approval email and click on Review Order link to Approve or Decline the order.
6. If Approval Manager declines the order, they will leave a comment for the Buyer with a reason why the order was declined and click Submit.
7. If approval manager approves, the order will be routed to the Procurement Manager for final approval.
8. Procurement Manager will be presented with the Order details screen for them to review the order and Approve or Decline the order.
9. If Procurement Manager decline the order, they will have to leave a comment for the Buyer to see why they declined the order then click Submit.
10. If Procurement Manager approve the order, they have to click on the Submit button to send the order back to the Buyer.
11. Buyer will receive the order email with updated status from the Approval Manager and Procurement Manager.
12. To proceed with the purchase, Buyer will click on Proceed to Checkout button.
13. Buyer will enter their shipping details.
14. Buyer will select the payment method then click Place Order.
15. Order will be sent to the Seller.
16. Buyer will receive the order details email that confirms the order has been placed.
17. Buyer will also receive order status update emails until the order is complete.

To change your password, click on My Account, then go to Account Details on the side navigation bar and complete the fields.
Click the Save Changes button to save the new password.
If you forgot your password, you can click on Lost your Password? on the Login page.
Enter your account email address, and we’ll send instructions to that email address on how to create a new password.

There are 3 main reasons why your order may need to be cancelled.
1. Payment not Received
Payment methods require payment to be made at checkout. If you do not complete payment within 24 hours, your order will automatically be cancelled. Unless if it's PO.
2. Stock Constraints
While we make every effort to make sure our stock information is accurate when you place an order, occasionally Sellers may run out of stock after an order has been placed.
3. Unable to Deliver Your Order
An email will be sent to you confirming your scheduled delivery date before each delivery attempt. If after two unsuccessful delivery attempts, we are still unable to reach you, your delivery will be cancelled, and charges may be applicable.
If your order has been cancelled, credit will be applied for the amount you have already paid. If you would prefer a refund, visit Refunds

1. Go to Orders
2. Choose the order you wish to report
3. Click “Order Details” for more information
4. Click the Get Support button and fill in the required fields

To leave a review, click on the product you want to review and go to Reviews and fill required fields then click the Submit button.

Click Get Support button and fill the form with your order number.

Refer to the product description details.

It is not possible to add or remove items in your order after the order has been placed. You will need to cancel the order and create a new order.

Order status update will be emailed whenever your order status changes or login to view order status at anytime.

Refunds will automatically be refunded to your wallet.
If you paid by card and require the funds to be returned to your wallet, you need to provide the banking details.
Once your refund request has been processed, funds may take 3–5 business days to reflect in your account and are subject to your bank's processing times.

To log a return, please refer to the returns policies.

If you have a missing or incorrect item in your order, please contact us within 7 days of your order being received.
Before contacting us about a missing item, follow the steps below:
1. Check if any of the items are being delivered separately or are cancelled and/or not yet shipped.
2. Go to Orders.
3. Choose the order you wish to check.
4. Click “Order Details” for more information.
5. If you still cannot find your missing item or the item is incorrect, please select the Get Support button. It will direct you to the support form. Please include the following information:
Subject
Select order ID
In the description box, provide the number of items missing, the product title, whether the order received was received in good condition, and whether someone else received the order on your behalf. e.g. reception

1. Changing your delivery address after placing an order is not possible. If you are not available to receive your order at your original delivery address, select the Get Support button to engage directly with the Seller.
2. To change your delivery address permanently for future orders, you can update it within the Tab: Addresses - Shipping Address.

If the estimated delivery date for your order has passed and your tracking information has not changed, please select the Get Support button for the Seller to respond.

To track your order:
1. Buyer will receive an email notification with shipping details and tracking number.
2. Click on the tracking number to track the order.

If it is a Consulting Service, price your rate per hour or if appropriate apply your price per square meter measures.

This kind of service will not be priced, but will have a notice of "Request a Quote". Sellers will be notified when RFQs are requested.

Admin will perform bulk upload on behalf of Sellers.
Admin will provide an Excel template for the Seller to populate and assist with the bulk upload.